Our Services

ERP Implementation & Support Services

SOME IMPORTANT FEATURES
  • Full Cycle Implementation
  • Implementation Support
  • Migration from Legacy systems
  • Rollouts
  • Development & Customization
  • Application Integrations
  • Cloud deployment
  • Application Management Service (AMS – L1, L2, L3)
  • Training, Academy & Knowledge Management

Implementation Support

  • Business Process Mapping
  • BSD documentation
  • Reports Rationalization
  • Role design and access controls
  • Business scenario & Test plan preparation
  • Design validation
  • Data cleansing, transformation and loading
  • Testing
  • Deployment deck preparation and cascading to end users
  • Implementation audit

SAP Services

CONSULTANCY
  • R/3 Modules
  • SCM – APO, SNC
  • CRM
  • ARIBA
  • Basis Security
  • HANA & Basis & Security
DEVELOPMENT
  • HANA Modelling
  • ABAP Development
  • Enterprise portal
  • BI/ BO
  • Fiori
SAP GRC & SECURITY
  • Consulting & Business Process Optimization
  • Access Control & SoD compliance audits
  • Role Design/ Redesign, build, deployment & sustenance
  • Planning, Design & Deployment of Access Control & Process Control modules of GRC

Salesforce Services

  • Sales Cloud and Service Cloud implementation
  • Migration from legacy systems to SFDC
  • Force.com development and deployment
  • Technology services covering
    1. Apex, HTML5, Bootstrap, JQuery, JavaScript
    2. Salesforce lightning
    3. SalesForce1 Mobile App
    4. Customer & Partner Portals
  • Training
  • Production Support
  • Integration services
    1. e-Commerce Sites
    2. Mobile Apps (Android, iOS, Hybrid)
    3. CTI (Computer Telephony Integration)
    4. ERP and Non-ERP applications

AMS Offerings

sl1
CUSTOMER SUPPORT
  • Assist end users on daily operations
  • End User training
  • Scheduled Job Management
sl2
BUSINESS PROCESS SUPPORT
  • Ensure application availability to end users
  • Ensure business continuity
  • Avoid disruptions to business
  • Resolve usage queries
  • Data Management
sl3
APPLICATION SUPPORT
  • Change Requests
  • Configurations
  • New Functionality development

ROAD MAP

design
DESIGN PHASE
  • Study & document the environment (including customization)
  • Arrive at the Scope of work for support process
  • Time zones and sites to be covered
  • Services to be provided in L1/L2/L3
build
BUILD PHASE
  • Core Team Formation
  • Infrastructure Setup
  • Tools to be used
  • Knowledge Transfer – Onsite/Offshore
  • Reverse Shadowing
run
RUN PHASE
  • Commencement of full Operations
optimise
OPTIMIZE PHASE
  • Commencement of full operations
  • Service Optimization